Help Center
Everything you need to know about using BuyReady.ai.
Getting Started
Home Date
Your Roadmap
Reports
Grants & Programs
Personal Guidance (Ask Expert)
Billing & Subscriptions
Account & Profile
Privacy & Security
Frequently Asked Questions
What is BuyReady.ai?
BuyReady.ai is an AI home buying agent. It estimates when you'll be ready to buy (your Home Date), gives you a step-by-step roadmap to get there, and generates full reports on specific properties.
How is this different from Zillow or Redfin?
Zillow and Redfin show listings. BuyReady.ai tells you when you can afford to buy, how to get there, and whether a specific property is a fit for your finances.
Is the Home Date calculator really free?
Yes. No account, no credits. It's a pure calculation from the numbers you enter. You only need an account for the roadmap and reports.
When do my credits expire?
Single-purchase credits expire 30 days after purchase. Subscription credits expire at the end of each billing cycle and do not roll over.
What happens to my credits if I cancel?
You can use remaining subscription credits until the end of your billing period. After that, unused subscription credits expire.
Can I switch plans more than once per month?
Yes, but each change is prorated by Stripe. Our credit top-up is capped at the new plan's monthly allowance so you can't stack credits by toggling plans.
If I edit my profile, will my old reports change?
No. Every report and roadmap saves a snapshot of the financial data used to generate it. Editing your profile only affects future reports and the next roadmap regeneration.
Can I get a refund?
All purchases are final and non-refundable. This includes single report purchases and subscription payments. Questions? Email [email protected].
How do I update my payment method?
Go to your Billing page and click "Manage Billing" to update your card through the Stripe portal.
Is Personal Guidance the same as customer support?
No. Personal Guidance (Ask Expert) is an AI advisor that answers questions about your home buying plan. For account, billing, or technical issues, email [email protected].
How accurate is the data?
We pull from official sources (FBI, Census Bureau, FEMA, Freddie Mac) and reputable providers (RentCast, Walk Score, GreatSchools). Each section cites its sources. Data is cached for up to 30 days.
Why does my credit card statement show "BUYREADY.AI" or "Klyon Labs"?
BuyReady.ai is a product of Klyon Labs LLC. All payments are processed through Klyon Labs' Stripe account, so charges may appear on your statement as BUYREADY.AI (the product descriptor) and your receipt may show Klyon Labs LLC as the seller of record. Both refer to the same charge for your BuyReady.ai purchase.
Who do I email about a billing issue?
For any payment, refund, or invoice question, email [email protected] — that's the company that runs the Stripe account. For product-specific questions about BuyReady.ai (your roadmap, reports, account features), email [email protected]. Both inboxes reach the same support team.
Need more help?
Email us at [email protected] and we'll get back within 24 hours.